FAQs

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept all the major credit cards.

Visa
Mastercard
American Express
Discover

DO YOU OFFER COUPONS OR SAMPLES?

Most of our coupons are found in-store and vary by region, retailer and time of year. Our most common coupons are instantly redeemable discounts attached to the packaging. We also occasionally offer exclusive online promotions to our email subscribers for online purchases. 

Want the deals? Sign up to receive our emails! 

WHAT’S MY ORDER STATUS?

You can always check the status of your order by clicking on Login in the navigation bar and logging in. If you are having trouble logging in to your account, please contact us. 

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We attempt to process and ship your order as quickly as possible. Most orders are processed within thirty minutes of placement, so we’re unable to make changes to an existing order. We’re also unable to cancel or modify orders that have already shipped. 

Having trouble? Please contact us.

WHAT DO THE DIFFERENT ORDER STATUSES MEAN?

1) Processing: Your online order has been received and we’re preparing it for shipment.
2) Shipped: Your online order has left our facility and is on its way to your shipping location.
3) Refunded: We have successfully refunded your money.

WHAT’S A LORISSA’S KITCHEN SUBSCRIPTION?

Our recurring subscription service allows you to get your favorite Lorissa’s Kitchen products automatically shipped to you each month, with 15% off and free SurePost shipping* every time! Adjust your items and quantities whenever you want. Minimum $10 for subscription orders required. Subscriptions bill and ship monthly, starting on the date of creation and lasting until you cancel. 

WHAT’S THE DIFFERENCE BETWEEN SNACK SUBSCRIPTIONS AND ONE-TIME ORDERS?

Monthly subscriptions are automatic monthly shipments (set it and forget it). One-time orders are manual single purchases (one and done). Oh, and monthly subscriptions get you 15% off and free shipping* every month ($10 minimum for subscription orders. The minimum subscription order is based on the total dollar value of subscription items only. It does not include one-time order items). This is not the case with one-time orders.

WHEN DO SUBSCRIPTIONS CHARGE AND SHIP?

Subscriptions charge and ship around the same time each month, starting on the date you create the subscription and lasting until canceled by you. Just set it and forget it (or tweak it along the way—your call).

CAN I EDIT OR CANCEL MY SUBSCRIPTION?

Yes. You can add or subtract items, or cancel, at any time throughout your subscription; however, any adjustments made after your monthly subscription has already processed will be reflected in the next month’s shipment (and beyond).

Rest assured, we’ll send a notification email in advance every month, giving you plenty of time to make any necessary changes. We want this to be effortless, but we want you to get exactly what you need too!

Lorissa’s Kitchen offers the following shipping methods:
● SurePost (5-7† business days)
● UPS Standard Ground (3-5† business days)
● 2nd Day (2† business days)
● Next Day (1† business day)

†Orders placed after 10 a.m. CT will begin processing next business day. Processing day is not included in transit time.

Business days do not include weekends and holidays and there is no weekend delivery for any shipping method. All “delivery by” dates are estimates and are not guaranteed.

Shipments to Alaska and Hawaii will take an additional 2–5 business days. 2nd Day and Next Day shipping options are not available for shipments to Alaska and Hawaii. Alaska and Hawaii are excluded from all free shipping promotions.

Currently, we do not ship to P.O. boxes, U.S. Territories, APO/FPO, Canada or other international addresses.

Please note that orders could arrive in multiple packages.

SurePost Shipping:
Orders shipped within the 48 contiguous states should arrive in 5-7 business days, depending on delivery location. All orders must have a valid street address (no P.O. boxes). Orders shipped to Alaska and Hawaii will take an additional 2–5 business days. Alaska and Hawaii do not qualify for free shipping and are excluded from free shipping promotions. SurePost is a “last-mile” service offered via UPS wherein the shipment will be sent with UPS and typically has a final delivery through USPS.

UPS Standard Ground Shipping:
Orders shipped within the 48 contiguous states should arrive in 3-5 business days, depending on delivery location. All orders must have a valid street address (no P.O. boxes). Orders shipped to Alaska and Hawaii will take an additional 2–5 business days. Alaska and Hawaii do not qualify for free shipping and are excluded from free shipping promotions.

2nd Day Shipping: 
2nd Day shipping is only available on orders shipped within the 48 contiguous United States. 2nd Day delivery orders will be processed on the same day if they are placed by 10 a.m. CT on a business day and should arrive in 2 business days. Orders placed after 10 a.m. CT will be processed on the following business day and should arrive in 3 business days. All orders must have a valid street address (no P.O. boxes). This method is not available for Alaska and Hawaii.

Next Day Shipping:
Next Day delivery is only available for orders shipped within the 48 contiguous United States. Next Day delivery orders will be processed the same day if they are placed by 10 a.m. CT on a business day and should arrive in 1 business day. Orders placed after 10 a.m. CT on a business day or on a non-business day will be processed on the next business day and should arrive in 2 business days. All orders must have a valid street address (no P.O. boxes). This method is not available for Alaska and Hawaii.

HOLIDAY SHIPPING

Tuesday 12/13 is the last day to order with standard shipping and receive your order by 12/24

Wednesday 12/21 is the last day to order with 2nd Day shipping and receive your order by  12/24

Thursday 12/22 is the last day to order with Next Day shipping and receive your order by 12/24

These dates are based on carrier shipping practices, destination, and the items you order. Expected delivery dates are estimates and not guaranteed.

WHAT ARE YOUR SHIPPING RATES?

Shipping rates vary, depending on the shipping method selected. See the chart below for details.

Free Shipping on Monthly Subscriptions & One-Time Orders Over $35

Lorissa’s Kitchen monthly subscription orders ship via UPS SurePost for no shipping fee within the contiguous U.S. A minimum $10 order on subscriptions applies. One-time orders of $35 or more receive free UPS SurePost shipping to delivery locations within the contiguous U.S. See information on standard shipping above. All orders must have a valid street address (no P.O. boxes). Free shipping on monthly subscriptions and one-time orders over $35 do not apply to Alaska and Hawaii.

DO YOU SHIP INTERNATIONALLY?

No. Unfortunately, we only ship to the contiguous U.S., Alaska and Hawaii. Currently we do not ship to P.O. boxes, U.S. Territories, APO/FPO, Canada or other international addresses.

CAN I SHIP TO TWO LOCATIONS IN ONE ORDER?

No. Each order = one location.

WHAT’S YOUR RETURN POLICY?

If you are not satisfied with your purchase, please contact us within 14 days of your purchase. We’ll be happy to replace an item for the same item you ordered or provide a full refund.

If approved, your refund will be processed. A credit will automatically be applied to the credit card originally used to purchase the product.

If you haven’t received a refund yet, check your bank account first. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us. 

WHAT’S YOUR REFUND POLICY?

If you are not satisfied with your purchase, please contact us within 14 days of your purchase. We’ll be happy to replace an item for the same item you ordered or provide a full refund. Merchandise and Wearables are return only, no exchanges are offered at this time.

If approved, your refund will be processed. A credit will automatically be applied to the credit card originally used to purchase the product.

If you haven’t received a refund yet, check your bank account first. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us.

WHAT’S YOUR FREE SHIPPING POLICY?

Lorissa’s Kitchen monthly subscription orders ship via UPS SurePost for no shipping fee within the contiguous U.S. One-time orders of $35 or more receive free SurePost shipping to delivery locations within the contiguous U.S. All orders must have a valid street address (no P.O. boxes). Free shipping on monthly subscriptions and one-time orders over $35 do not apply to Alaska or Hawaii.

Sign up for Lorissa’s Kitchen emails to receive exclusive offers.

What is Lorissa’s Kitchen?

Lorissa’s Kitchen makes delicious protein snacks that fit into a family’s busy schedule. Lorissa’s Kitchen uses 100% grass-fed beef, and chicken and turkey raised without antibiotics. Not to mention no added growth hormones, MSG, nitrites or nitrates, plus are gluten free.

Who is Lorissa?

Lorissa Link is a mom who wanted convenient, delicious snacks that provided protein when her family needed it most, without sacrificing quality or responsible ingredients. And that’s how Lorissa’s Kitchen was born!

What makes Lorissa’s Kitchen different?

Lorissa had a simple goal: To feed her family wholesome, nourishing snacks that could keep up with their busy schedule. And to this day, every Lorissa’s Kitchen snack is made with high-quality ingredients including chicken and turkey raised without antibiotics and grass-fed beef, simply seasoned for flavors the whole family will love.

Lorissa’s kitchen strips and cuts are different than traditional jerky. Forget tough and stringy traditional jerky.  Our premium strips and cuts have a higher moisture content than jerky, so they’re more tender and easy to enjoy, plus they’re slow-smoked with delicious seasonings blended to perfection.

What’s in, and not in, Lorissa’s Kitchen products?

We strive to have the cleanest ingredient list possible:

• 100% grass-fed beef and chicken and turkey raised without antibiotics
• No added growth hormones, nitrites or nitrates, or MSG
• Gluten-free and keto-friendly

What is the shelf life of Lorissa’s Kitchen products?

The best by date printed on the package is the date that we guarantee the best quality of our product.  After opening, for best quality, refrigerate or use within 3 days.  We do not recommend the consumption of our product past the best-by-date written on the package.

Where are your products produced?

Lorissa’s Kitchen premium protein snacks are made in the United States.

Where are your proteins sourced?

Our poultry is sourced from reputable farms in the U.S., and our grass-fed beef is sourced from both the United States and New Zealand. Multiple sources allow us to maintain premium quality and produce enough Lorissa’s Kitchen snacks to meet consumer demand.

Do kids like Lorissa’s Kitchen snacks?

Our beef sticks are made with 100% grass-fed beef, and are convenient for on-the-go schedules, plus our tender, bite-sized strips and cuts come in different flavors so kids can find a favorite! And because they provide protein, moms love them too!

Where can I find nutritional information?

Nutritional information can always be found on the back of each Lorissa’s Kitchen product package.  For Products sold on LorissasKitchen.com you can find the nutritional information on each product page.

Are any of your products gluten-free?

All of Lorissa’s Kitchen protein snacks are gluten-free

Is there MSG in your products?

We do not use monosodium glutamate (MSG) as an ingredient in our products. It is important to remember that there may be ingredients that are natural sources of glutamates.

What allergens are labelled on the package?

Our products are labeled in compliance with government regulations. We recognize the nine major allergens – eggs, fish, crustacean/shellfish, milk, peanuts, soy, tree nuts, wheat, and sesame – and they will be listed in the ingredient statement found on the package label. The best way to obtain allergen information is to check the ingredient statement on the package before consuming the product.

 What is grass-fed beef and why is it important?

Cows that eat only grass and other foraged foods produce grass-fed beef. This method is better for each animal’s well-being as well as for land management when compared to conventional beef produced by mostly grain-fed cows. Many studies have shown grass-fed beef is also leaner and higher in vitamin D, omega-3s, and other key nutrients. Plus, many people also prefer its taste.

What does it mean when chicken and turkeys are raised without antibiotics?

Antibiotics are sometimes given to farm animals as a preventive measure, or to treat infections or prevent an illness from spreading. We only use chicken and turkey raised without antibiotics.

How much protein should my child eat every day?

It all depends on your child’s age, gender and weight, but a rule of thumb is that, for a child over age three, 10–30% of the calories that are eaten should come from protein. On the average, this means about 19 grams of protein every day for children aged 4–9, and 34 grams of protein for kids aged 9–13. During the teen years, boys need about 52 grams every day, and girls need about 46 grams every day.
Source: The Dietary Guidelines for Americans 2015-2020